Shipping Policy

SHIPPING POLICY

Last Updated: June 2026

At WoojMaxx, we are committed to providing a smooth and reliable shipping experience for our customers. Please review the information below regarding our shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing may take slightly longer. If there is a significant delay in processing your order, we will contact you via email.

Shipping Time

Estimated delivery times vary depending on the destination and product availability.

United States: 5–12 business days

Canada: 7–15 business days

United Kingdom: 7–15 business days

Australia: 7–18 business days

Other International Locations: 7–20 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, WoojMaxx may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take 24–72 hours to appear after the shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

WoojMaxx is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@woojmaxx.com.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible.

For damaged deliveries, customers should provide clear photos of the packaging and product within 48 hours of delivery so we can investigate and provide assistance.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Issues

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If additional assistance is required, contact our support team.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@woojmaxx.com

Thank you for shopping with WoojMaxx.